Skip to content

Holiday & Excursions Covid-19 FAQs

1. Is it compulsory to wear a face covering on board the coach?

Yes. As per government guidelines from 15 June 2020 customers cannot travel on board public transport if they do not have a face covering.

Back To Top

2. What is classed as a face covering?

A face covering should cover the mouth and nose while allowing the wearer to breathe comfortably and can be as simple as a scarf or bandana that ties behind the head to give a snug fit. It should remain in place of its own accord.

Back To Top

3. Do children need to wear a face covering on board?

Children under 3 years of age will not be required to do so. Children aged 4 - 14yrs will be asked to wear a face covering. However, some leeway will be required for infant and primary-school-age children who may find this distressing or difficult and may therefore naturally fall into an exception of not wearing a face covering.

Back To Top

4. Are there any exceptions for wearing a face covering?

Yes, exceptions will apply to any customers who have a disability or medical condition that prevents them from wearing a face covering. We will ask the person who makes the booking to let us know prior to travelling if there will be any passengers travelling without a face covering. The driver will then be informed of any customers boarding without a face covering due to their medical condition or disability.

Back To Top

5. Am I able to remove my face covering to eat and drink during the journey?

Yes, your face covering can temporarily be removed whilst you eat or drink but must be placed back on afterwards.

Back To Top

6. If I don't have a face covering, will I be refused to travel on board the coach?

Yes, it is compulsory to wear a face covering on board unless you are under the age of 3 or you have a medical condition or disability that prevents you from wearing one.

Back To Top

7. If I get refused entry onto the coach for not having a face covering, will I be entitled to a refund?

No, you would not be entitled to a refund in these circumstances. The Government advice in England has been made clear on wearing a face covering on public transport and this was also made clear throughout the booking process.

Back To Top

8. Will hand sanitiser be available onboard the coach?

Yes there will be hand sanitiser onboard every coach.

Back To Top

9. Will the driver be issued with PPE?

- All drivers will be issued with masks, gloves, visors, antiviral wipes and hand sanitiser.
- It is mandatory for them to wear the masks, gloves and visor whilst checking tickets, loading luggage or temperature checking.
- It is not mandatory for the driver to wear the gloves, mask or visor whilst driving.
- At each stop that the vehicle stops at, to allow passengers to board or alight, the vehicle will be fitted with a screen to protect the customers from the driver, and the driver from the customers

Back To Top

10. Will there be enhanced cleaning taking place on the coaches?

Yes, a rigorous process will take place overnight on each coach using specialised chemicals to aid full sanitation. During the day, the driver will be expected to keep the coach clean using the PPE and products provided and ensure procedures are followed at all times.

Back To Top

11. Will the WC be available for use on board the coach?

Toilets can be in use if unavoidable, however will be available for emergencies only. The driver will make comfort stops on route.

Back To Top

12. Will I need to have my temperature checked before boarding the coach?

Yes, customers boarding a vehicle that has been booked through us will be temperature checked on the outward leg of the journey.

Back To Top

13. Are there any exceptions to temperature checking?

Infants between 0 - 3 years old are not to be temperature checked as this age range is susceptible to a high temperature due to periods of teething and attempting to temperature check an infant could also become a stressful experience for both child and parent.
The driver will seek permission from the parent/guardian for children 4 - 13 years of age before attempting to temperature to check.
Customers wearing burkas, turbans or other cultural or religious head coverings are not exempt, they will have temperature checks on their wrist instead of the head.

Back To Top

14. If my temperature is high will I be allowed to travel on board the coach still?

If your temperature is above 38.2 degrees (this allows for machine accuracy and environmental factors), due to the safety measures in place to reduce the risk of Covid-19 infection you will not be able to travel onboard.
If a customer presents a temperature above 38.2c and explains they have a medical condition or disability that impacts their temperature, we will allow boarding.

Back To Top

15. Is it compulsory to have my temperature checked before boarding?

Temperature checking now forms part of our COVID - 19 special terms & conditions of travel to reduce the risk of spreading the virus. If you do not wish to have your temperature taken you won't be able to board the feeder/coach. You would be responsible for making your own way home and you would not be entitled to a refund.

Back To Top

16. How will social distancing take place on board the coach?

The Department for Transport (DfT) has confirmed that all front seated coach departures can now safely operate at full seating capacity, excluding the front row seats behind the driver.

The following conditions remain in place:

- The wearing of face coverings is mandatory for all passengers and strongly recommended for all drivers.
- Plastic visors will be issued to all drivers and it is mandatory that these are worn during any interaction with customers – boarding and alighting/loading luggage.
- Seats not available will be clearly marked out of use and signage will be displayed throughout each vehicle.
- Fogging will take place daily
- An air filtration unit will be fitted to all vehicles
- Driver screens will be fitted to all vehicles
- Hand sanitiser will be available onboard our vehicles

Back To Top

17. I booked early to choose my preferred seat number; will I still be able to sit in the seat that I reserved?

We will try our best to honour your chosen seat number, however there may be some circumstances where we have to re-configure the coach seating, in which case, your seat number may differ from that on your booking confirmation.

We will notify you by phone or in writing beforehand if we know that your seat number will change, or the driver will confirm your seat number at the time of boarding.

Back To Top

18. I have a mobility issue; can I sit near the front?

At time of booking seating arrangements will be discussed and allocated as per your request and availability.

Back To Top

19. I am travelling with multiple children; can we sit together?

Yes. Now that our coaches can operate at full capacity, excluding the front row seats behind the driver (and behind the Tour Escort if one is travelling), we can seat group bookings together.

Back To Top

20. Can I sit next to someone outside of my household?

Yes. Now that our coaches can operate at full capacity, excluding the front row seats behind the driver (and behind the Tour Escort if one is travelling), we can seat passengers from different households together.

Back To Top

21. What will the Boarding process be on the coach?

We have been able to return our boarding process back to our normal. Seat numbers will be allocated upon booking process/ticket confirmation.

Back To Top

22. If I make a booking and I am unable to travel due to COVID-19 what happens?

If you decide to cancel a day trip with us due to COVID-19, cancellation charges are payable on a as per our terms and conditions. Alternatively, you can transfer your booking to someone else. Please refer to our T&Cs for more information.

Back To Top

Contact Us

Part of the Stewarts Coach Group of companies

223 Gloucester Crescent, Wigston
Leicester, LE18 4YR

Woods Reisen Limited t/a Stewarts Tours is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.